Politique de remboursement

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be returned in its original packaging with all tags

  • Be accompanied by a valid proof of purchase

Return Process

To initiate a return, please contact us at contact@thecaze.com.

If your return request is approved, we will provide detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

This applies to all regions, including:

  • United States

  • European Union

  • GCC countries (United Arab Emirates, Saudi Arabia, Bahrain, etc.)

Shipping fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us promptly so we can assess the issue and provide an appropriate solution.

Non-Returnable Items

We do not accept returns for:

  • Customized or personalized products

  • Sale items

  • Gift cards

  • Perishable goods

  • Hazardous materials

If you have questions regarding a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. If you wish to obtain a different item, please return your original purchase and place a new order once your return has been approved.

European Union – Right of Withdrawal

For orders delivered within the European Union, you have the right to withdraw from your purchase within 14 days, without providing a reason.

To qualify:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@thecaze.com.

Contact

For any questions related to returns or refunds, please contact us at:
contact@thecaze.com